To help consumers better understand common issues and corresponding solutions that may arise during the purchase and use of makeup brushes, we have prepared this FAQ. This FAQ aims to clarify matters related to product use, after-sales service, and liability, ensuring a positive shopping experience and protecting the legal rights of both parties.
Regarding product display and description, we have made every effort to ensure that the makeup brush images, specifications, bristle materials, and functional descriptions displayed on the website are true and accurate. However, due to differences in display effects from different devices, shooting light, or production batches, the actual product may have slight differences in color, bristle density, or details. These are not considered quality issues, and consumers are advised to carefully read the product details before purchasing.
Regarding bristles and user experience, the softness, powder-grabbing ability, and makeup application effect of makeup brushes may vary depending on individual skin type, usage habits, and type of cosmetics. Some brushes may have a small amount of loose bristles before first use, which is normal. We recommend gently cleaning them before use. Differences arising from personal subjective user experience generally do not constitute quality issues.
Regarding cleaning and maintenance, consumers should maintain the brushes according to the cleaning methods and frequencies recommended for the product. Deformation, loss, or damage to the bristles due to improper use, incorrect cleaning methods, prolonged soaking, or high-temperature drying is not covered by the quality guarantee.
Regarding transportation and receipt, if you find obvious damage to the outer packaging or any abnormalities in the product upon receipt, please contact customer service immediately and provide relevant proof. We will assist in tracking the logistics status for delays caused by logistics companies, weather, or force majeure, but we are not liable for any indirect losses arising therefrom.
Regarding returns and after-sales service, makeup brushes are personal care products. For hygiene and safety reasons, some opened or used items may not be eligible for return or exchange. Orders meeting the return/exchange conditions will be processed according to the corresponding refund and return/exchange policies. Specific procedures and timelines are subject to the instructions on the relevant policy page.
Regarding limitation of liability, to the extent permitted by applicable law, we are not liable for any indirect losses, incidental losses, or personal use consequences arising from the use or inability to use the product. This clause does not affect the legal rights enjoyed by consumers under the law.
We reserve the right to update, supplement, and interpret this clause to the extent permitted by law. Updated content will be published and take effect on the website; consumers are advised to check it regularly. If you have any questions about the terms of this issue, please feel free to contact our customer support team.
Email: kaitlin@perfectionmakeupacademy.space Our team will respond to your inquiry as soon as possible and ensure you receive satisfactory assistance. Thank you for choosing us; we look forward to providing you with excellent service!